E-mail: terhumphrey@hotmail.com

PROFESSIONAL OVERVIEW_____________________________________________________

Information Technology Professional

Hands-on worker with advanced technical expertise. Strong skillset in developing, analyzing, and implementing complex network environments. Extensive product knowledge in hardware/software. Successfully meets the challenge of remaining current with new and developing technology.

KEY STRENGTHS______________________________________________________________

• Advanced technical knowledge of computer hardware and software
• Well-developed organizational skills; planning, prioritizing, forecasting problems, and efficiently providing solutions.

EXPERIENCE__________________________________________________________________

LexisNexis: Applied Discovery

Bellevue, Washington

Help Desk For Legal Software
Help Desk, May 2007 - Current
Help desk for the ORA, Concordance, and LAW software programs.

• Teamwork for problem solving
• Phone Support in both Training and Technical Situations

Freelance Employment

Auburn, Washington

PC Troubleshooting, Upgrades, and Repair
PC Technician, February 2002 - Current
Freelance IT work for various people around the Auburn, Washington area ranging from virus removal to hardware upgrades.

• Hardware and Software Installation
• Telephone Technical Support
• Mac OS X Software Support

Office Depot

Auburn, Washington

Technical Sales Representative
Technology Associate, October 2006 - May 2007
Employed by Office Depot to assist consumers with technology purchases ranging from software to advanced networking products.

• Technology Sales
• Customer Support
• Telephone Technical Support
• Display Model Setup

Renton Technical College

Renton, Washington

PC Troubleshooting, Networking, and Repair
PC Technician, February 2006 - July 2006
Employed by Renton Technical College to troubleshoot and repair desktop computers, network issues, and complete software upgrades.

• Network Troubleshooting
• Software Upgrades
• PC Troubleshooting

Boeing

Kent, Washington

Specializing in Imaging and Deployment.
Computer Upgrade Technician, July - December 2005
Contracted by Bluecurrent and brought onboard to install, image, and remove 45,000 employeee desktop and notebook computers.

• Managed a small team to locate and backup the computers prior to upgrading them.
• Hardware and Software Installation in a variety of environments.

Auburn High School

Auburn, Washington

Help Desk, PC Troubleshooting, Networking, and Repair
PC Technician, September 2004 - June 2005
Chosen by Auburn High School to perform help desk operations, troubleshoot network problems, and repair desktop computers.

• Help Desk
• Software Upgrades
• PC Troubleshooting
• Network Troubleshooting

EDUCATION_____________________________________________________________________

Renton Technical College

Renton, Washington

Concentration: Computer Network Administration

• A+ Certification Trained: Hardware/Software Services
• Net+ Certification Trained: Basic Networking Services
• CWNA Certification Trained: Intermediate Wireless Networking Services
• MCSA Certification Trained: Managing, Troubleshooting, and Maintaining a Windows 2003 Environment
• MCSE Certification Trained: Designing and Implementing Windows 2003 Network Infrastructure